Return & Refund Policy

Last Updated: November 5, 2026

At Cigar 30, we take pride in providing our customers with premium cigars, quality products, and exceptional customer service. As a veteran and family-owned business, your satisfaction is important to us.

We carefully inspect and package our orders to ensure your products arrive in excellent condition. If something isn't right with your order, we're here to help.

Returns & Eligibility

Due to the nature of tobacco products and for quality and safety reasons, all cigar and tobacco product sales are final, except in cases involving damaged, defective, or incorrectly shipped merchandise, or where otherwise required by law.

For eligible non-tobacco merchandise, including accessories, we accept return requests within 14 days of delivery, subject to the following conditions:

• Items must be unused and in their original condition.

• Products must include all original packaging, accessories, and components.

• Proof of purchase or an order number is required.

• Returns must be approved by Cigar 30 before being shipped back.

We reserve the right to decline returns that do not meet these conditions, subject to applicable law.

To request a return, please contact us at info@itscigar30.com with your order number and reason for the return.

Damaged, Defective, or Incorrect Items

We understand that issues can occasionally occur during shipping, and we want to make things right.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery whenever possible.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the affected products and packaging, if available

Once we review your request, we will work with you to determine an appropriate resolution, which may include a replacement, store credit, or refund.

For limited-edition or sold-out products, replacements may not be available. In these situations, we will work with you to find a suitable resolution.

The 48-hour reporting period helps us investigate shipping-related issues promptly and does not limit any rights provided by applicable law.

Non-Returnable Items

Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, the following items are not eligible for return:

• Cigars and other tobacco products

• Opened or used merchandise

• Gift cards

• Clearance or final-sale merchandise

• Personalized or custom-ordered products

Subscription products, including our Cigars of the Month and Ezra Zion x Nomad Drop Club, are also generally final sale once an order has been processed and fulfilled.

If you experience an issue with a subscription shipment, please contact us so we can review the situation.

Exchanges

We accept exchanges on eligible, unused non-tobacco merchandise within 14 days of delivery, subject to product availability and approval.

Cigars and tobacco products are not eligible for exchanges based on personal preference.

If an item arrives damaged, defective, or incorrect, please contact us so we can assist with a resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method unless otherwise agreed upon or required by law.

Please allow 5–10 business days after the refund is processed for your bank or payment provider to reflect the funds in your account.

Original shipping charges are non-refundable for standard returns or change-of-mind purchases, except where required by law or when the refund results from an error on our part.

Return Shipping Costs

For approved returns of eligible merchandise due to a change of mind, the customer is responsible for return shipping costs.

If a return is necessary because of an error made by Cigar 30, or because an item arrived damaged or defective, we will provide return instructions and cover reasonable return shipping costs when applicable.

Please do not send merchandise back without first contacting us for authorization.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info@itscigar30.com.

We will do our best to accommodate cancellation or modification requests before an order has been processed for shipment.

Once an order has shipped, we generally cannot cancel or modify it.

Any cancellation or refund request remains subject to applicable consumer protection laws.

Shipping & Delivery

Our current standard shipping rate is $6.50 per order for eligible domestic shipments.

Shipping charges are calculated and displayed at checkout. Shipping times are estimates and are not guaranteed.

For additional information regarding shipping methods, processing times, and delivery restrictions, please refer to our Shipping Policy.

Contact Us

If you have any questions about your order, returns, exchanges, or refunds, please don't hesitate to reach out.

Cigar 30

Email: info@itscigar30.com

Phone: (234) 258-6971

Website: https://itscigar30.com/

We appreciate your support of our veteran and family-owned business and thank you for choosing Cigar 30.

Consumer Rights: Nothing in this policy limits or excludes any rights or remedies available to customers under applicable federal, state, or local law.